Unfortunately, faulty products can never be eliminated entirely and there may be times when an item bought from us goes wrong, or fails to function. If this happens, we are always ready to repair the item if this is possible. It goes without saying that this commitment also applies to products which are no longer under guarantee.
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Please note the following when you return a faulty product:
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 | After we have received your consignment, we will send you a confirmation of receipt showing a job number (RMA). Always quote this RMA if you have any queries.
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| Please always send our repair information form with the consignment. This is a PDF form which you can fill out on your PC, print and enclose with the consignment. The repair work could be delayed if you do not send us this information form.
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Delivery address
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STEMMER IMAGING AG
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Service & Repairs
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Rietbrunnen 48
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8808 Pfäffikon SZ
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Switzerland
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General note
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| Items received on which no fault can be detected or reproduced will be subject to an inspection fee of CHF 150.00 plus VAT and shipping costs, even if the item is still under guarantee. If repair work has been attempted by third parties, if serial numbers or data plates have been removed or if the goods have been improperly used, it will unfortunately not be possible to repair the equipment under guarantee. |
